FAQ

Available on most newer alarm panels, Remote Access allows remote control to your alarm system via your smart phone or internet connection.

If you are going away on vacation or will be out of town, call us and we will alert our monitoring company.

We can add or delete users from your alarm system for $40. If you are interested in an upgrade, you can add devices to your existing system by contacting our office at 888-ALARM-00 or by reaching out to your salesman.

Your user code is the 4 digit code that you assigned your system at the time of the installation. This code is used to arm and disarm your device.

Your passcode is a unique word or number that you assigned that is used in the event of an alarm. If you alarm is activated, our monitoring company will ask you for your passcode if they call you.

To ARM your system: Code + 2 (Keypad must say “Ready”)

To DISARM: Code + 1

To SILENCE: Code + 1

Putting your alarm “on test” means that the monitoring company will not dispatch the police or fire department in the event of an alarm. To do this, you must call our central station at 215-969-3711 and give them your account number and passcode and advise them that you would like to put your system “on test”.

A “Call List” is the person(s) you would like called by our central monitoring station after your alarm is activated. This list often consists of another family member, neighbor, etc. Once your account is created, you will receive a call from us where we will ask for your Call List.

You can bypass a zone that is faulted by entering your Code + 6 + faulted zone number. The zone number must be entered as it is seen on the keypad (ex.: zone 003 must be entered as “zone 003”)

In the event of a false alarm, the monitoring company will call the call list in order of your instruction. Typically, the site location is called first, if there is no answer, the police are dispatched. Fire alarms are automatic dispatch.

In case of a power outage, your system is equipped with a back-up battery that should last anywhere from 6 – 24 hours depending on the size.

If you have a wireless device, the batteries may need replacing over time. When the battery is low, you will see “low bat” on your keypad. Let us know and we will send you new batteries and cover the shipping costs.

At Fidelity Alarm, we bill for monitoring every 6 months or annually. We accept all major credit cards, cash, check or money order.

Check the keypad to see what message appears. If there is more than one, press the star (*) key to scroll through them.