Home > Frequently Asked Questions
What does low battery mean? If my
battery is low, will it set off my alarm?
All hardwired alarm systems have a
rechargeable battery located in the main panel where all the wires are run to. Under normal
conditions most rechargeable batteries last four or five years. Your alarm system regularly makes load tests of your battery.. If your battery does not pass the load test, a "low battery" warning will be displayed on your keypad.
In the event of a power failure a low battery will not keep your alarm system working. A low battery may cause a false alarm if the power fails. Wireless
alarms have a battery in each transmitter. Customers with a wireless alarm should call for service to allow Fidelity to remotely check your system to determine which transmitter has a low battery. A good practice to follow is to replace all the
batteries in your wireless system when the first transmitter reports a low
battery. Some alarm systems use a radio transmitter to back up the telephone line. Customers with a radio transmitter should call for service when a low battery warning is displayed on
Why can't I arm my alarm system?
two reasons why an alarm may not be able to be armed. The first is, your
keypad maybe displaying the alarm history of previous activations. Simply
enter your user code and push the off key. The second item to check is for
an open zone. Check your keypad for a solid green ready light. If you do
not have a solid green ready light there is an open zone in your system.
Push the ready key found in the lower left hand corner of your keypad. The
display will inform you what zone is open and needs to be closed to arm
your system. If you are unable to correct the open zone, bypassing the
zone is necessary. To bypass a zone, enter your user code followed by the
bypass key and the two or three digit zone number displayed on your
keypad. Once all the open zones are closed or bypass, your system will be
ready to arm. For more complete instructions on using your alarm, download
a copy of the owners manual for your alarm panel. ( Enter a link to
I just had a false alarm. Why cannot clear my
The keypad is displaying the zone which tripped to cause
the alarm. Enter your user code, followed by the "off" key to clear the
How do I turn my chime feature off and on?
This is a toggle function. Enter your user code followed by the chime key.
Repeat this step to return your chime feature to is previous state.
How can I add and delete codes?
Instructions on adding and deleting user codes for your alarm system are
found in your manual. Follow the link to our manual's page to download a
copy of the owners manual for your alarm system. (Enter a link to manuals
here) Remember when entering codes into your alarm keypad Rythem counts.
Write down all the codes listed in your owners manual before attempting to
change your user code.
How do I test my alarm?
Call our central
station at 1-800-786-0052. Provide us with the account number on your
wallet card. We will be happy to assist you in testing your alarm.
Will my computer or my answering machine interfere
with my alarm system?
Your alarm system has been wired to seize
the phone line when the alarm notifies Fidelity. No equipment installed in
your home should affect your alarm system.
What is the bypass command? How do I bypass some a
door or a window?
The bypass command allows you to activate your
alarm system while leaving a protection point open. Enter in your four
digit code followed by the bypass key(6) and the two digit zone number you
wish to bypass.
Why does the monitoring station call me first when
by burglar alarm goes off before dispatching the police, but never calls
me first when my fire alarm goes off?
Fidelity Alarm is permitted
to call first to insure the burglar alarm activation is real. Fire code in
many cities does not permit any alarm company to do anything but call the
fire department each time a fire alarm goes off.
I'm getting new windows and doors, what should I
Call Fidelity Alarm at 1-888-ALARM-00 when you know the
date the work will be taking place. Please give us several days notice
before the work is scheduled to be completed. store stuff.