Affordable Home Security Alarms
Reliable Fire, Burglar, and CO Alarm Protection...
At Fidelity Alarm, our highest priority is keeping you and your loved ones safe. Our Home Control Solutions have various levels of security to help you find what best fits you and your family’s needs and budget. We use Honeywell’s Total Connect 2.0 to keep your security system, thermostats, lighting, door locks in your control, allowing you to adjust these features and arm and disarm your alarm from any remote location via your smartphone, tablet or any device with an internet connection. You can also receive text messages alerting you if your alarm is activated or if any of your doors are opened. If an alarm sounds or an emergency ensues, the professionals at our central monitoring station are standing by 24 hours a day to assess the situation and contact you or the proper authorities. At Fidelity Alarm, we see security as a necessity, which is why we offer central station monitoring at a lower cost than most of our competitors.
Honeywell’s Total Connect gives you the ability to install cost effective residential cameras that provide live, streaming video in and around your home. You can receive notifications of activity in areas of your choosing, leaving you feeling confident in the safety of your property when you’re not present. We also offer Honeywell’s LYNX Touch 7000 control system which features on screen video, Z-Wave automation, garage door control and much more. These devices, which work with a third party home automation system, can be controlled through a full-color touch screen keypad or through the use of your smart phone. At Fidelity, we give you the option to test your systems weekly or daily to make sure everything is running up to the high standards we hold our work to.
Frequently Asked Questions
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Available on most newer alarm panels, Remote Access allows remote control to your alarm system via your smart phone or internet connection.
If you are going away on vacation or will be out of town, call us and we will alert our monitoring company.
We can add or delete users from your alarm system for $40. If you are interested in an upgrade, you can add devices to your existing system by contacting our office at 888-ALARM-00 or by reaching out to your salesman.
Your user code is the 4 digit code that you assigned your system at the time of the installation. This code is used to arm and disarm your device.
Your passcode is a unique word or number that you assigned that is used in the event of an alarm. If you alarm is activated, our monitoring company will ask you for your passcode if they call you.
To ARM your system: Code + 2 (Keypad must say “Ready”)
To DISARM: Code + 1
To SILENCE: Code + 1
Putting your alarm “on test” means that the monitoring company will not dispatch the police or fire department in the event of an alarm. To do this, you must call our central station at 215-969-3711 and give them your account number and passcode and advise them that you would like to put your system “on test”.
A “Call List” is the person(s) you would like called by our central monitoring station after your alarm is activated. This list often consists of another family member, neighbor, etc. Once your account is created, you will receive a call from us where we will ask for your Call List.
You can bypass a zone that is faulted by entering your Code + 6 + faulted zone number. The zone number must be entered as it is seen on the keypad (ex.: zone 003 must be entered as “zone 003”)
In the event of a false alarm, the monitoring company will call the call list in order of your instruction. Typically, the site location is called first, if there is no answer, the police are dispatched. Fire alarms are automatic dispatch.
In case of a power outage, your system is equipped with a back-up battery that should last anywhere from 6 – 24 hours depending on the size.
If you have a wireless device, the batteries may need replacing over time. When the battery is low, you will see “low bat” on your keypad. Let us know and we will send you new batteries and cover the shipping costs.
At Fidelity Alarm, we bill for monitoring every 6 months or annually. We accept all major credit cards, cash, check or money order.
Check the keypad to see what message appears. If there is more than one, press the star (*) key to scroll through them.
